Where can a customer apply for a loan?
Through the website, the mobile app, or at a bank branch.
Can a customer contact a UniCredit representative or visit a branch?
Yes, a list of branches is available at https://unicredit.pl/placowki-i-bankomaty
Why must a customer verify their phone number with an SMS code?
To confirm that the phone number belongs to the customer.
Why must a customer verify their email address with a one-time code?
To confirm that the email address belongs to the customer.
Why are customers asked to verify their email address?
Loan documents are sent to the email address.
How can a customer return to the application process?
A link is sent via email after the phone number is verified.
What should a customer do if they enter incorrect information, such as their ID number?
They can return to the application process and correct the information.
How long does it take for a customer to submit a loan application?
Submitting the application should take no more than 15 minutes.
Why does the customer have to answer so many questions on the loan application?
As a responsible lender, UniCredit must properly verify the customer’s information.
What should a customer do if their bank isn’t on the PSD2 list?
They can submit bank statements covering at least 6 months and a Social Insurance Institution (ZUS) certificate confirming their social security contributions.
How does a customer sign the loan agreement?
Remotely, using an SMS code.
How does the bank verify a customer's identity?
Identity verification is performed through the government's mObywatel app, by scanning an ID card, or through video verification.
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