Knowledge base

PL - Become a member (2)

Opening a personal account (29)

• How to open an account with UniCredit Poland – step by step?
• What documents do I need to open an account with UniCredit on the Belgian market?
• How to log in to the app if I already have an account?

View all 29

Opening a business account (18)

• Can a self-employed person open an account with UniCredit?
• Whose actions are necessary to open an account for a company?
• What is the difference between a natural person and a legal person?

View all 18

PL - My account (2)

Personal Account & Membership (40)

• What does the Easy Plan for individual clients include?
• What is the Main Account?
• Can I have more than one account?

View all 40

Business Account & Membership (19)

• KSEF
• Business Account. How can I terminate the bank agreement?
• Business Account. What is the notice period for terminating the bank agreement?

View all 19

PL - Account closure (1)

Account closure (4)

• How to terminate my relationship with the Bank?
• How to close a secondary account or a savings account?
• Can I close my current account if the balance is negative?

View all 4

PL - Settings (2)

Settings - Personal Account (21)

• How do I change my app access code?
• I forgot my app access code. What should I do?
• Where can I check my email address in the app?

View all 21

Settings - Business Account (4)

• Business account. Where can I check my email address?
• Business account. Where can I check my phone number?
• Business account. How can I change my mailing address?

View all 4

PL - Cards (2)

Debit Card (59)

• What cards do we offer?
• Where can I see my card PIN?
• How do I order a plastic card and when will it be delivered to me?

View all 59

Credit Card (55)

• Do you offer credit cards?
• How can I apply for a credit card?
• What credit card will I receive?

View all 55

PL - Loans and Overdrafts (2)

Credits - Personal Account (65)

• My loan has only been partially repaid because there were insufficient funds in my current account?
• When is the monthly cash loan repayment amount collected?
• Can I change the monthly loan repayment amount?

View all 65

Credits - Business Account (11)

• Can I apply for a loan if I have a JDG business account?
• What are the main requirements to obtain a loan as a JDG business account representative?
• What are the main requirements to obtain a loan as a Sp. Z.o.o. business account representative?

View all 11

PL - Savings (3)

Savings Account (25)

• How to open a new Savings Account?
• Is there a minimum amount I can transfer into my savings account?
• What is the interest rate on the UniCredit Savings Account?

View all 25

Term deposit (33)

• What deposits does UniCredit offer?
• What is the minimum amount required to open a deposit account?
• What happens to the money when the deposit matures?

View all 33

Simple Welcome Deposit - For new clients only - was valid until 31/05/2026 (17)

• What is the Simple Welcome Deposit?
• Who is eligible for the offer?
• When is the offer available?

View all 17

PL - Starting with the application (1)

How to use the Unicredit app? (3)

• How do I add funds to my Unicredit account?
• How do I send a transfer from my Unicredit account?
• How to open a savings account with Unicredit?

PL - Logging into your account on the website (1)

Logging into your account on the website (7)

• Logging into your account on the website
• Can I perform exactly the same banking operations on the website as in the mobile app?
• Can I use my Unicredit account on my computer/laptop?

View all 7

PL - Currencies and Exchange Rates (1)

PL - Currencies and Exchange Rates (16)

• How to exchange currencies in the app?
• What is the maximum amount I can exchange at one time?
• Can I exchange currency at night?

View all 16

PL - Data protection/GDPR (1)

Data protection/GDPR (6)

• Who manages my personal data?
• Where is my data processed?
• How long do you store my data?

View all 6

PL - Baillif seizure (2)

Baillif seizure for individual clients (10)

• I have paid the debt to the bailiff, and my account is still blocked, why?
• How can I use my amount exempt from seizure?
• Can I close my account when I have a bailiff seizure?

View all 10

Bailiff seizures for business clients (1)

• What should I do If my company account has a bailiff seizure?

PL - Payments (3)

All transfers (51)

• How to make a new transfer?
• In which currencies can I make transfers?
• How to add new recipient to transfers?

View all 51

BLIK (16)

• What is a BLIK payment?
• What types of BLIK payments do we offer?
• Is BLIK available on my account?

View all 16

Multi-signatures (12)

• What is Multi-Person Authorization (Multi-Signature)?
• What is an Approval Scheme / Authorization Scheme?
• What does a User Limit define?

View all 12

PL - General (1)

General (14)

• In what languages do we provide customer service?
• How to contact the Bank?
• How to recover access to the app if it has been blocked?

View all 14

PL - Investments (1)

Receiving and forwarding orders (66)

• How can I open an investment account?
• Who can use Investments?
• How long does it take to open an investment account?

View all 66

PL - Value added services (2)

Promotions for existing customers (2)

• 20% discount on events at Arena di Verona and Filarmonica della Scala
• UniCredit 20% Ticket Discount - How to Use Promo Codes (Arena di Verona & Filarmonica della Scala)

Promotions for new customers (4)

• Spotify promotion - Ended 31.03.2026
• Orlen promotion - Valid from 16 July 2026 to 16 January 2027 or until the allocation of 1,250 codes has been exhausted
• Biedronka promotion - 2nd edition (ended 27.04.2026, 21:00 CET: Voucher allocation exhausted)

View all 4