Knowledge base

PL - Become a member (2)

Opening a personal account (24)

• How to open an account with UniCredit Poland – step by step?
• What documents do I need to open an account with UniCredit on the Belgian market?
• How to log in to the app if I already have an account?

View all 24

Opening a business account (14)

• Can a self-employed person open an account with UniCredit?
• Whose actions are necessary to open an account for a company?
• What is the difference between a natural person and a legal person?

View all 14

PL - My account (2)

Personal Account & Membership (39)

• What does the Easy Plan include?
• What is the Main Account?
• Can I have more than one account?

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Business Account & Membership (15)

• Business Account. How can I terminate the bank agreement?
• Business Account. What is the notice period for terminating the bank agreement?
• How to switch from a personal account to a business account?

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PL - Account closure (1)

Account closure (4)

• How to terminate my relationship with the Bank?
• How to close a secondary account or a savings account?
• Can I close my current account if the balance is negative?

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PL - Settings (2)

Settings - Personal Account (21)

• How do I change my app access code?
• I forgot my app access code. What should I do?
• Where can I check my email address in the app?

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Settings - Business Account (4)

• Business account. Where can I check my email address?
• Business account. Where can I check my phone number?
• Business account. How can I change my mailing address?

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PL - Cards (2)

Debit Card (56)

• What cards do we offer?
• Where can I see my card PIN?
• How do I order a plastic card and when will it be delivered to me?

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Credit Card (1)

• Do you offer credit cards?

PL - Loans and Overdrafts (2)

Credits - Personal Account (35)

• My loan has only been partially repaid because there were insufficient funds in my current account?
• When is the monthly cash loan repayment amount collected?
• Can I change the monthly loan repayment amount?

View all 35

Credits - Business Account (11)

• Can I apply for a loan if I have a JDG business account?
• What are the main requirements to obtain a loan as a JDG business account representative?
• What are the main requirements to obtain a loan as a Sp. Z.o.o. business account representative?

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PL - Savings (2)

Savings Account (25)

• How to open a new Savings Account?
• Is there a minimum amount I can transfer into my savings account?
• What is the interest rate on the UniCredit Savings Account?

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Term deposit (33)

• What deposits does UniCredit offer?
• What is the minimum amount required to open a deposit account?
• What happens to the money when the deposit matures?

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PL - Starting with the application (1)

How to use the Unicredit app? (3)

• How do I add funds to my Unicredit account?
• How do I send a transfer from my Unicredit account?
• How to open a savings account with Unicredit?

PL - Logging into your account on the website (1)

Logging into your account on the website (7)

• Logging into your account on the website
• Can I perform exactly the same banking operations on the website as in the mobile app?
• Can I use my Unicredit account on my computer/laptop?

View all 7

PL - Currencies and Exchange Rates (1)

PL - Currencies and Exchange Rates (14)

• How to exchange currencies in the app?
• What is the maximum amount I can exchange at one time?
• Can I exchange currency at night?

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PL - Data protection/GDPR (1)

Data protection/GDPR (6)

• Who manages my personal data?
• Where is my data processed?
• How long do you store my data?

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PL - Baillif seizure (1)

Baillif seizure (10)

• I have paid the debt to the bailiff, and my account is still blocked, why?
• How can I use my amount exempt from seizure?
• Can I close my account when I have a bailiff seizure?

View all 10

PL - Payments (2)

All transfers (50)

• How to make a new transfer?
• In which currencies can I make transfers?
• How to add new recipient to transfers?

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BLIK (14)

• What is a BLIK payment?
• What types of BLIK payments do we offer?
• Is BLIK available on my account?

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PL - General (1)

General (14)

• In what languages do we provide customer service?
• How to contact the Bank?
• How to recover access to the app if it has been blocked?

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PL - Promotions for You (2)

Orlen promotion (16)

• Am I eligible for this offer?
• How do I find and activate my reward?
• What if I get stuck during activation, or the "Continue" button is disabled on the agreement screen?

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Spotify promotion (9)

• Who is this promotion for?
• What exactly will I receive as part of this promotion?
• How can I activate the promotion and receive my first code?

View all 9