How to contact the Bank?

1. In-App Chat (Recommended & Fastest)

• Hours: Business days, Monday-Friday, 8:00 a.m. - 8:00 p.m.
• How to access:
  1. Tap the Contact us icon in the top-right corner of any screen within the app.
  2. At the bottom of the screen, choose your preferred option:
     • Chat online to connect directly with a live agent.
     • Chat with AI assistant for automated, immediate support.

2. In-App Helpline

• Hours: Business days, Monday-Friday, 8:00 a.m. - 8:00 p.m.
• How to access:
  1. Tap the Contact us icon in the top-right corner of any screen within the app.
  2. Select Call us at the bottom of the screen to start the call.

3. Email Support

• Email address: info@unicredit.pl
• Verification notice: Requests submitted by email require identity verification. The assigned representative will guide you through the verification process once your message is received.
  
  
  

Important Security Notice:

If you suspect unauthorized account activity and are unable to log in or use the in-app chat, please request an immediate block on your account or payment card via our dedicated Fraud Reporting Form: LINK