To download the app, you need a smartphone: Android or iPhone.
The app supports devices running the following operating systems:
Android 7+
iOS 13.1+
Internet access is also required to use the app.
The app works only on devices with the original Android or iOS operating system. It is not possible to use the app on devices without the standard security settings of the operating system, as this exposes the device to risks from malware and unauthorized access to the app’s protected memory. If the operating system on your phone has been modified, reinstall the current version of the operating system or log in to the app from another device.
Tip 1: To check if a device supports our app, you can search online for the highest operating system version that can be installed on that device.
Tip 2: If your device does not have NFC capability, you can first create an account on another device, then log in as an existing user on your phone.
Tip 3: How to install the latest operating system version on your phone:
Android:
Open the Settings app on your phone.
Scroll down and tap System > System update.
The update status will appear. Follow the on-screen instructions.
iOS:
Go to Settings > General > Software Update. Tap Automatic Updates, then enable Download iOS Updates and Install iOS Updates. The update to the latest iOS or iPadOS version will be done automatically.
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