Why was my card transaction declined?

There may be several reasons: 

- you have exceeded your monthly card transaction limit, 

- you entered an incorrect PIN code,

- your card does not have active functions that enable transactions,

- the payment was declined for security reasons. 

Check your card settings in the app: go to the ‘Products’ section, select your card and click on ‘More’.

If the monthly card transaction limit has been exceeded, you can change it yourself in the app: 

Go to the ‘Products’ tab -> Select the card -> Click on “More” -> ‘Monthly card limit' -> ‘Edit’.

If this information is not helpful, please contact us via chat in the app, providing details of the rejected payment.