When I try to withdraw money from an ATM, I get a message saying that I don't have enough funds.

Some ATMs charge fees for using their services. This fee is added to the total withdrawal amount, which may result in the transaction being rejected due to insufficient funds in the account. If this happens, the transaction amount displayed on the screen will be higher than the amount you selected, for example, 55 PLN instead of 50 PLN. In this situation, you should withdraw a smaller amount so that you do not exceed your available balance after adding the additional fee.

If you have sufficient funds in your account, check whether your account or card has been blocked. If in doubt, please our Support Centre via chat.